• How can I find the items that I want?

• What if I am located outside the U.S. are the prices the  same and do they include shipping?
• I am logged in but there is a message saying "Available to USA address only", what does that mean

• What is my OPR user name?
• I may have purchased from or visitied OPR in the past but this is my first time on the OPR website.  How do I login?
• How do I use Quickpass? 
• Forgot your password?  Here's what you do!

• How do I add books and pantone products to my cart?
• How do I add Pantone Swatches to my cart?
• How do I add Yarn Skeins to my cart? 
  

• Why do some items say I must "log in" before receiving pricing?
• Why are some magazines/forecasts "internet restricted"? 
• How do I purchase a subscription to my magazine/forecast?
• Why are some magazine subscriptions/forecasts available to U.S.A. addresses only?
• How do I purchase a single copy?
• Why can't I purchase certain magazines/forecasts by single copy?
• Why can I only select the "next issue" when purchasing a subscription?
• Why is the Current Issue the same as the Next issue?
• What does "next available" issue mean?
• How long will it take to receive my first issue? 
• Why do I have to pay before my subscription starts?
• How can I cancel my magazines subscription? 

• How do I remove items added if I change my mind?
• How do I change quantities while I am in the Shopping cart?
• Can I get my item faster than the Estimated Ship Date?

• What is the benefit of using the Quick Catalog?
• How do I use the Quick Catalog? 
• If I use the Quick Catalog will I be able to specify the starting issue of my subscription?
• Can I use the Quick Catalog if my destination is another country other than the U.S.A?

• How do I checkout?
• What do I do if I want to bill this order to a different address?
• OPR has a previous/invalid address, who can I notify to change it?
• Can I use my own shipping account # to ship my purchase?

• What is OPR's Shipping Policy for subscriptions?
• What is OPR's Shipping Policy for all other items including single copies of magazines and forecasts?
• Can I get my magazine faster than the estimated ship dates?

• What are the benefits of the Account Manager?

• Where can I change my name, company, phone number or password?
• Where can I change my address(es)?
• Where can I add an additional address?
• Can I have my invoice billed to another location?
• Why do you want to know about me?

• What does each column heading mean?
• Why does the expiration date on my magazine label differ from what appears in the "ending issue" column?
• How do I renew online?
• Can I change the sorting of the way my subscriptions appear?

• Where can I see the single copies I have purchased in the past?
• Can I change the sorting of the way my single copies appear?
• Can I change my single copies into a subscription?

• What does the Product Status mean?
  

• How do I check the status of my order?
• What does each status mean?

• Where do I find a record of my payments and credits?
• What is OPR's Policy for using store credits?
  

• Enter your search item in the Search box and click the Search button or
• Browse for your item using the categories in the left navigation bar

• To search for Pantone Swatches or Yarn Skeins click on these categories on the left navigation bar

• All Subscription prices are based on a U.S. shipping destination and include shipping charges. To find out what the subscription prices are to your shipping destination please log in. 
• Books, Pantone Products, Pantone Swatches, Yarn Skeins and single copies of Magazines and Forecasts:  Prices are the same for all countries but do not include shipping charges.  Shipping charges differ depending on your shipping destination and will be calculated at Checkout.

• Subscriptions to most U.S.A based magazine titles are available to U.S.A. addresses only but contact us as there are exceptions. 

• Your OPR username is your email address.

• If you purchased from or Visited OPR in the past, chances are you are already in our database and can use the Quickpass option (see below)
• You may use the Quickpass option from the Home Page by clicking on the First Time Users link on the top right hand corner.
• This will bring you  to our Account Login page.  Go to the middle section where it  Quickpass Registration 

1. Enter your account number (If you do not have your account number, go to the section under Quickpass registration that says "request account number".  Enter your email and your name and submit your request. You will receive an email with your account number shortly!) Once you have your account number, continue the following steps 
2. Enter your email address
3. Create a new password-it can be numbers and/or letters
4. Confirm the password- Make sure you type exactly what you typed the first time! 
5. Once you have completed the above steps, select the "Create account" button. You should now be logged in! 

• Go to the login page. 
• Underneath the account login section there is a button that says forgot password. 
• Once selected 2 fields appear asking for email and account number.  
• Enter your information and an email will be sent to you with your password information.

• Some titles say that you must "login" in order to receive pricing because publishers require that we get to know you prior to the sale of their titles.
  

• Some titles are Internet restricted because publishers don't permit their products to be sold on the internet. Please note: You can always contact us if you are interested in an internet restricted publication and we will add it to your order!
  

• Enter the new quantity and then click the Update button. 

• The Quick Catalog is a tool designed for people who already know what subscriptions they want and prefer to choose them from a list.  

• First, in order to view our Quick Catalog, you must Login 
• After you have logged in go to the upper right hand corner and select "Quick Catalog" 
• Select the letter of which your magazine begins with.  For example; if your magazine is Vogue select the "V" and scroll down to Vogue.  
• To make sure that you are selecting the magazine you want, you can hover over each title and it will show a picture and short description.
• Once you are sure it is the correct magazine Add to Cart! You can do this for multiple magazine titles.  If your magazine has been added to the cart an "added" message will appear to the right of the add button.  

• No, the quick catalog assumes that your subscription begins with the Next Available issue.    

• Yes.  After completing the checkout section, your order will appear as a web order to us and we can modify your order with the starting issues of the International titles you want.  Your order will not be finalized until we get your approval.  Please contact us and include a note in the comment section indicating which issue(s) you would prefer to start with. 

Can I use the Quick catalog if my destination is another country other than the U.S.A.? 

• Yes, however all the prices in the Quick Catalog assume a U.S.A address.  If you are getting the
• Where can I change my name, company, phone number or password?
• Where can I change my address?
• Where can I add an additional address?
• Can I have my invoice billed to another location?
• Why do you want to know about me?
• magazines shipped to a destination outside the U.S.A. we will adjust the prices accordingly. Once your order is received, we will email back an invoice indicating the updated prices.  The order will be on hold until your approval.  

• Go to your Shopping Cart and click the Checkout button.  It will take you to Shipping Information
• Check to see that your Billing and Shipping Addresses are correct.  If you need to make any changes to your address(es), please do so in the account manager.  (It is located in the upper right hand corner of your screen. If needed, please see below on how to use account manager).
• Once your information is correct click on the Checkout button. 
• You will see another summary of your order with tax charges (NY only).   
• Underneath the summary you must choose your shipping method.   Please select ground, second day or next day shipping. Charges will be added according to the selection.  (If you would like to use your own FedEx or DHL account please Contact Us we will remove the charges from your order and bill your shipping account directly) 
• Payments:
• If you would like to pay by credit card fill in the information and then Submit your order. 
• We accept M/C, Visa, Discover or Amex
  
• If you would like to pay by Corporate check select the corporate check button and  mail it to OPR: 252 West 38th St 4th Floor, New York, NY 10018. If you have your check number already available, please fill it in.    

• Pay on account: If your company has credit terms with OPR Please fill in the PO# and press submit.   
• Wire Transfer:  The following information is usually needed for a wire transfer:
• Bank information:
• Citibank, NA BR #25, 7th Ave at 34th St, New York, NY 10001
• Routing # 021000089
•  Account#9935583644
• SWIFT Code is CITIUS33
  

OPR has a previous/invalid address, who can I notify to change it?

• Please Contact Us we will remove the address from our database.

Can I use my own shipping account # to ship my purchase?

• Yes, you can save the shipping charge by using your own DHL or FedEx account number.  We cannot accept UPS accounts at this time.

• Shipping costs are included in subscription prices for both U.S.A. address and other countries for most magazines.  If your shipping destination is outside the U.S.A. you must be logged in to find out the prices of your subscriptions

• Shipping is additional for all other items and will be calculated at checkout. (If you would like to use your own FedEx or DHL account please Contact Us we will remove the charges from your order and bill your shipping account directly) 

• Yes, If your magazine or item is in stock we can expedite the delivery.

What are the benefits of the Account Manager?

• With the Account Manager you can:
• Change your personal information
• See 2 years worth of purchases
• View your payment history
• View the status of your subscriptions

Where can I change my name, company, phone number or password?

• Underneath the Profile Tab there is a button called "My Info".  There you can make all the changes.  

Where can I change my address(es)?

• You can change both your Shipping and Billing addresses by clicking the "Shipping" or "Billing" buttons under the profile tab.   Once you have changed the information make sure to click the "save address" button.

Where can I add an additional address?

• You can add an additional address by clicking the Shipping button under the Profile tab and clicking the Add New button.
  

Can I have my invoice billed to another location?

• Yes, just click the Billing button under the Profile tab.  There you can change your billing address.

Why do you want to know about me?

• In order to serve our customers better we would like to know what industry you are from.  This will enable us to let you know if there is a new title or product that may be of interest to you.

• Title: Each magazine title is a link to its product page.
• Issues:  Number of issues per year
• Ending Issue:  The issue or date your subscription will end
• Order Date:  The date your order was placed
• Order Number:  This is the number which we reference each order by. 
• Reminder Date:  This is the month your Renewal notice will print out.  
• Common Reminder Dates:  Please Contact Us if you require a common reminder date for your subscriptions.  Magazines may end at different times of the year and it can be 
  
• Status circles:  
•  Red  - Your subscription is expired
• Yellow -Your subscription is expiring within a few months.
• Green- Your subscription is still active and not expiring.
•  Red Circle with X  - Your subscription will be  canceled at expiration.  
  
• Price to Renew:  This is the price to renew your subscription.
• Ship Via: 
• OPR- Shipped from our warehouse
• Direct- Shipped from the publisher's warehouse

• The expiration dates for your magazine subscriptions are estimates based on the lead time given by the publishers.  We do not receive actual expiration dates from the publishers.  
• Please contact us for any major discrepancies.

• Next to each magazine in your account manager there is a checkbox.  Click the checkbox for the subscription you wish to renew.  Click Renew All to renew all your subscriptions. 

• Yes, you can change the sorting alphabetically, by order date, order number or reminder date.  Just click on the blue headings! 

• Go to either the Magazines or Forecasts tabs and click on the single copies button.  You will be able to see the last 2 years of purchases.

• Yes, you can change the sorting alphabetically, by order date, order number or reminder date.  Just click on the blue headings!

• Yes, just click on the magazine title link.  This will bring you to the magazine's product page where you can order a subscription, order another single copy or simply find out more about the magazine. 

What does each Product Status mean?

• Shipped means that it was shipped from OPR's warehouse. 
• Direct means that it was shipped directly from the publisher or distributors warehouse. 

• To check the status of an order go to the account manager and click on the Orders tab. (You can see 2 years worth of history) 

• Pending- this means that your order is awaiting  approval from OPR.  Please give us at least 24 business hours to complete your request.  Please note our store hours. 
• Open- once your order is approved and has any unshipped items on it, it will say open. 
• Closed- once your entire order has been shipped, it will say closed. 

• In the account manager payments tab.

• All open credits have to be used within one year. 
• Credits are available for new orders only and may not be used for any outstanding or past due invoices.